Terms of service

OVERVIEW

Welcome to Awkward System (“Awkward System”, “we”, “us”, “our”).
Awkward System operates this website and provides access to a digital product in the form of a downloadable PDF (the “Product”).

By accessing this website or purchasing the Product, you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy. If you do not agree with these Terms, do not use this website or purchase the Product.

1. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old (or the age of majority in your jurisdiction);

  • You have the legal capacity to enter into a binding agreement.

2. DIGITAL PRODUCT

Awkward System sells a digital product delivered electronically.

  • The Product is provided as a PDF file

  • Delivery occurs immediately after successful payment

  • No physical goods are shipped

The Product is for personal use only and may not be shared, resold, distributed, copied, or reproduced in any form.

3. NO CONSULTING / NO COACHING / NO PROFESSIONAL ADVICE

The Product:

  • is not coaching

  • is not consulting

  • is not therapy

  • is not professional advice of any kind

It is a procedural informational document intended for general informational purposes only.
You are solely responsible for how you interpret and use the information.

4. ORDERS AND PAYMENT

By completing a purchase, you agree that:

  • All payments are processed securely through third-party payment providers (e.g. Shopify Payments, PayPal)

  • You authorize us to charge the payment method provided

Your order is considered final once payment is completed.

5. REFUNDS POLICY

Due to the digital nature of the Product, all purchases are considered final; however, we may grant refunds under the conditions outlined below.

Customers may request a refund within 30 (thirty) days from the date of purchase.

To be eligible for a refund, the customer must:

  • Provide a clear and reasonable explanation detailing why the Product did not meet expectations or did not function as intended
  • Submit the request through our official support channel

If a refund is approved:

  • The customer must formally certify that they have permanently deleted and destroyed all copies of the Product in their possession
  • The customer must also certify that they have not shared, distributed, reproduced, or otherwise disseminated the Product in any form

Any violation of the above conditions, including unauthorized copying or distribution, will result in immediate loss of eligibility for a refund and may lead to further legal action.

We reserve the right to evaluate refund requests at our sole discretion.

6. INTELLECTUAL PROPERTY

All content provided by Awkward System, including but not limited to:

  • text

  • design

  • layout

  • structure

  • branding

is the exclusive property of Awkward System and is protected by copyright and intellectual property laws.

You may not:

  • copy

  • distribute

  • resell

  • sublicense

  • publish

  • modify

  • share

the Product without prior written consent.

7. DISCLAIMER

The Product is provided “as is” and “as available”.

We make no guarantees regarding:

  • outcomes

  • results

  • effectiveness

  • suitability for a specific situation

Any reliance on the Product is at your own risk.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Awkward System shall not be liable for:

  • direct or indirect damages

  • loss of data

  • loss of profits

  • emotional or personal consequences

  • misuse or misinterpretation of the Product

Your sole remedy is to discontinue use of the Product.

9. THIRD-PARTY SERVICES

Payments and hosting are handled by third-party providers (e.g. Shopify, PayPal).
We are not responsible for the performance, availability, or policies of third-party services.

10. PRIVACY

Your use of this website is also governed by our Privacy Policy, which describes how personal data is collected and processed.

11. TERMINATION

We reserve the right to deny access to the Product or website if these Terms are violated.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Awkward System is registered.

13. CHANGES TO TERMS

We may update these Terms at any time.
Continued use of the website after changes constitutes acceptance of the revised Terms.

14. CONTACT INFORMATION

For questions regarding these Terms, contact:

Awkward System
Email: support@awkwardsystem.com
VAT ID: IT04658580230